Frequently Asked Questions
About Pivt
Q: What is Pivt?
A: Pivt is a dedicated employee support platform designed to help your team members feel grounded, supported, and connected during major career transitions, such as relocations and onboarding. We use AI-powered Smart Matching to connect employees with a peer Buddy for personalized guidance and real-life support from day one.
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Q: Why Does My Company Use Pivt?
A: Your company uses Pivt to ensure every employee experience is smoother, faster, and a more personal transition. By fostering early belonging and trusted connections, your company can achieve strong engagement, faster time to productivity, and improved long-term retention for its entire workforce.
The Pivt Buddy System
Q: Who Are the Buddies?
A: Buddies are current employees from your organization who volunteer to support their peers. Buddies are carefully matched with you because you have gone through a similar journeys and share common values or interests.
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Q: What Does My Buddy Do?
A: Your Buddy serves as a supportive peer, offering personalized assistance to make your career transition smoother and more confident.
They provide:
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Familiar point of connection within your organization
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Encouragement and practical guidance
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Helpful local and cultural insights
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Candid answers to real-life questions
Getting Started on Pivt
Q: How do I get access to Pivt?
A: Most employees are invited directly by their employer when preparing for a transition. If you believe you should have access and have not yet received an invitation, please email support@pivtapp.com with your name, company, and phone number for assistance.
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Q: How Will I Know When to Sign On?
A: You will receive a welcome email containing easy-to-follow steps to download the app and begin setting up your profile.
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Q: What Happens After I am Invited?
A: Once you receive your welcome email, you can follow these simple steps to get started:
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Download the App or Access the Web App
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Create your Personal Profile
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Complete a Short Questionnaire
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Q: Do I Need to Prepare Anything Before Joining?
A: No, Pivt is designed to support you before day one. Your only task is to complete your profile and the brief questionnaire. This ensures our Smart Matching technology can accurately pair you with a Buddy who shares a similar journey.
Privacy and Compliance
Q: What Content is Not Allowed?
A: To ensure a supportive, professional, and positive environment for all members, Pivt strictly prohibits:
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Harassment or Insults
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Discriminatory, Derogatory, or Inflammatory Comments
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Explicit Material
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Political Opinions
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Confidential Information
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Negative Commentary
Support
Q: How Do I Contact Pivt Support?
A: For any technical issues, platform questions, or general support inquiries, please contact our team directly via email: support@pivtapp.com.
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Q: What Should I Do If the Pivt App or Web App Isn’t Working Properly?
A: Contact support@pivtapp.com, please include:
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Brief description of the issue you are experiencing
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Device Type
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Any Relevant Screenshots or Screen Recordings
Our support team will prioritize your request and assist you as soon as possible.